Return & Refund Policy
Requesting a Return
Email [email protected] within 30 days of delivery with your order number, item details, and reason. Obtain return instructions before posting anything.
Pillow Condition
Change-of-mind returns must be unused, unwashed, clean, and complete with original packaging and any hygiene seals intact.
Pillows slept on, stained, altered, or carrying odors are ineligible unless an advertised sleep trial permits them. Clearly disclosed final-sale exclusions apply only where lawful.
These conditions do not restrict remedies for defective, incorrect, or misdescribed goods.
Costs and Problems
Customers pay return postage for preference-based returns. Original delivery charges are normally excluded from these refunds unless law requires otherwise.
For damage or an incorrect item, please report the issue within seven days where possible, with photos if available. This requested reporting period does not remove statutory rights. We cover reasonable return costs for confirmed defects or our errors.
Refunds and Exchanges
We inspect returns and communicate the decision. Approved refunds go to the original payment method; bank posting times vary.
Contact us about exchange availability or a missing refund.