FAQs
Pillows & Care
How do I choose a pillow?
Consider your preferred sleeping position, pillow height, and firmness. Review each listing’s dimensions, materials, and design before ordering. For help comparing available options, email [email protected].
What are your pillows made from?
Filling and cover materials vary by product. Check the individual listing for composition details rather than assuming every pillow uses the same materials.
Are the pillows washable?
Follow the product’s care label. A removable, washable cover does not necessarily mean the inner pillow can be washed. Do not machine wash or tumble dry unless expressly permitted.
Will my pillow need time to expand?
If your pillow arrives compressed, unpack it carefully and follow the included instructions. Allow the specified recovery time before assessing its shape and feel.
Does every pillow include a sleep trial?
No trial should be assumed. Any sleep trial or additional warranty will be expressly stated in the relevant offer.
Ordering
Which payment options can I use?
Checkout displays the methods available for your purchase.
Can an order be changed?
Send your order number and requested correction promptly. We will check whether fulfillment can still be adjusted.
Delivery
When should my order arrive?
Allow 1–3 business days for preparation, then approximately 5–8 business days for standard U.S. transit. These estimates exclude weekends and public holidays.
Where are tracking details sent?
To the email address entered at checkout, when available after dispatch.
Returns & Support
Can I return a pillow?
Request an eligible return within 30 days of delivery. Preference-based returns must be unused, unwashed, and complete with original packaging and intact hygiene seals. An expressly advertised trial may provide different conditions.
What if something arrives wrong or damaged?
Email your order number, a description, and photos where practical. We will assess the problem and explain the next steps.
How do refunds work?
We communicate the decision after inspecting a return. Approved amounts go back to the original payment method; bank posting times vary.
How can I reach zaliar?
Please obtain instructions before mailing a return. Our full store policies provide additional details.